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Comments (259)
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Erin S. (Lincolnville Beach ME, US) says...
Thank you Mike! The treads are fabulous. I have recommended you to my niece. And will recommend you to others as the topic comes up. Well worth the expense on our part and truly appreciate the effort on your part.
Erin and Don
item: 181125 Ancient Garden 57120-3464 treads
21st June 2018 3:12pm
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David P. (Plainville MA, US) says...
Hey Meg,
just want to say thanks for the great service today and very nice to meet you guys!
The ride home was fine and the rugs look awesome !! Thanks again, have a great Summer!

Item: 119489 Interlude 8810BW - 9.10 x 12.10
Item: 145052 Persian Classic 2021 gold - 7.10 x 11.2
20th June 2018 8:50am
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Sal O. (Baldwin, US) says...
Hi Mike
I received my order today.

Thanks for all you help. Pleasure doing business with you.

item: 145012 Jewel Kashan 4064 7.10 x 9.10

-Sal

20th June 2018 8:13am
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Brenda K. (Winterport, US) says...
Hi Mike,
Thank you so much! See, if you didn't put that nice personal card in the order, I never would have remembered where I ordered my runner and other carpet because of being a few years! :)
Thanks again! Glad I know where to go for my carpet needs.
Brenda
item: 148672 Castello 953 Navy 953 26" roll runner.
15th June 2018 10:10am
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Susan C. (West Islip NY, US) says...
Mike - Thanks so much for the prompt service. The runner looks great,
and I really appreciated the note you enclosed, so we decided to get the
area rug as well. Have a good night - Susan
item: 155842 Castello 953Navy 5' 5" x 7' 7"
14th June 2018 4:01pm
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Bridget B. (West Chester, US) says...
Mike,
Everything arrived on time and was perfect! The installer even commented on what a good job you did with the corner. He had zero issues installing it.We cannot thank you enough for everything!
Rick and Bridget Brown

#153479 Williamsburg Izmir 7563-Black 26" roll runner.
12th June 2018 3:09pm
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Jerry B. (Lombard, US) says...
Mike,
The runner arrived today. It looks great. Most importantly, my wife approves.
It is not as vibrant at the Sarouk's but does compliment them well.
Thank you so much for calling and explaining the problem with the other rug. I appreciated that very much.
I look forward to getting the other 1/2 when it is available.

Thanks again and continued success.
Jerry
7th June 2018 2:24pm
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Joyce F. (New York, US) says...
Hi Mike,

Thanks so much for following up and sending these photos to me. Quite rare in today's retail environment.

Pleasure doing business with you!

Have a great day!
6th June 2018 10:37am
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Cheryl (Kingsport TN, US) says...
Hi Meg!

Yes, I was called with the tracking number. I really appreciate how interactive you have been with my purchase and my satisfaction with the rug. Not many companies go to such lengths. I’m looking forward to receiving the rug and can’t wait to see it in my bathroom!

Thanks again for your kind attention,

item: 173898 Southwest SU-2012 red 2x3
24th May 2018 11:32am
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Richard (Waltham MA, US) says...
We got the rug on Wednesday and just rolled it out today. It was EXACTLY as represented on the website and the quality far exceeded our expectations.
You did a great job and the price was very reasonable.
You made it happen for us and we greatly appreciate it. Thanks guys. You did a fantastic job.

#114404 English Manor Windermere 3301-B004A capped to 31" x 28'
20th March 2018 8:12am
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Anna (West Newton, US) says...
Hi Meg,

I've attached photos of the stair runner on the stairs, as well as a before photo that shows the stairs before refinishing and painting the stairs. Please share the photos with the Rug Depot store owner, who was so helpful on the phone You were all really great to work with, and I will definitely recommend your shop to friends and family!

Best,
Anna

product: 127198 Grand Textures PT44- Pasture
2nd March 2018 7:35am
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Darci (Crooks, US) says...
Hi Meg,
The stair runner arrived safely today. It is beautiful! I really love it.
Our installation guy called today too, so perfect!
Thank you for the nice card and all of your personal help.
Best Customer Service Ever! thank you.

Darci
22nd February 2018 9:03am
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Judith (New Jersey, US) says...
Hello Meg,
I received the rug on Friday and put it down today, it’s perfect!

Thanks for your excellent and friendly customer service

Judy

6th February 2018 9:24am
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Thomas (Kensington, US) says...
Meg,

Treads arrived last evening in perfect shape.

Thanks for providing us your excellent customer service.

-Thomas

#160349 English Manor Windermere 31" x 9"
10th January 2018 9:47am
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Judie Digregorio (Milford, US) says...
Hi Meg:

I just want to thank everyone at Rug Depot for the amazing service! I placed my order online on Sunday and it was delivered on Thursday. You exceeded my expectations in every way, with price and quality, helpful, friendly phone assistance and rapid turnaround time. I will highly recommend you and certainly use you again in the future. My stair treads are beautiful! Thank you.

Judie D.
18th December 2017 6:38pm
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Denise (South Windsor CT, US) says...
Meg: I just got my rug. Oh my Gosh!!! It is perfect!!! Tell whoever made it I am ecstatic!!!!!
Greenville 1-1005-05 31" capped runner
7th December 2017 1:43pm
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donald knight (quincy, US) says...
I just wanted to say Thank You again for the great experience from Meg who greeted me at the door to purchase the runner to Chris the excellent installer who came all the way to the South Shore for the two day installation. I would recommend RUG DEPOT to anyone
17th October 2017 5:40pm
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Jerry (Winston Salem NC, US) says...
Meg –

Rug has arrived, rolled out,

and furniture in place already.
Thank you very much!
Your service, products, and delivery
always exceed expectations. We now have three
rooms that blend, thanks to your help.

All the Best,

Jerry
7th September 2017 2:36pm
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Jaber (Troy, US) says...
Hi Meg
I received the treads ... they look very nice.
Thank you for your help with this order.
Also I like the card that came with package.

Have a nice weekend

Jaber
Product: 181411 Radiance 43007-1464 red treads.
13th June 2017 11:50am
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Kim (Waccabuc, US) says...
Thanks so much Meg. I really appreciate your help with this order and the regular updates. It's not so often service is this exemplary these days! We will definitely use you for our future projects!

product: item: 146933 Nourison Grand Textures PT-44 30" roll runner

8th June 2017 9:32am
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Daniel (Rochester, US) says...
Dear Meg,
I apologize that I am only now writing to thank you for your incredible help in getting the order to me in time of our deadline last weekend - they are perfect and I'm so grateful for your help.

Be assured that I'll remember you for all future carpeting needs.

Thanks again,

Daniel

3rd June 2017 4:07pm
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Richard (Spotsylvania, US) says...
Enjoy the rug Richard, it really is a nice quality rug and its beautiful.
Let me know how you make out.
Meg
"Hi Meg, The rug arrived today. It looks great! Thanks "
11th May 2017 12:36pm
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Jack (Great Meadows, US) says...
Pat
I just wanted to acknowledge the customer-friendly and thoughtful service I received from Meg on my recent order. It was a pleasure doing business with her, and I could easily see her smile through the phone.
4th May 2017 9:58am
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Rose (Dudley MA, US) says...
Here's our finished project. Posted in "customer projects and reviews" We are very impressed with the quality of your product.
Legacy 58004-115 by Dynamic Rugs.
Thanks Meg
17th March 2017 1:18pm
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Marilee Gingerich (Clarksville, US) says...
Jeani was so helpful! She taught me the things I needed to know to make a wise purchase for my situation. She found answers for my questions and showed she cared about my needs and was not just out to take my money. Great job! I will recommend your company to my friends!
Marilee
22nd February 2017 2:42pm
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