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Comments (244)
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Anibal K (Los Angeles, US) says...
as described no hassles...
14th March 2012 6:29pm
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Ellen S (Studio City, US) says...
Very good to deal with. I ordered a rug pad direct from the seller. Good price. It was a little too thick for the hallway and they replaced it with an excellent pad at no extra charge. I would definitely order from them again. Great quality product and excellent customer service.
17th February 2012 5:04am
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Roger P (New London, US) says...
Received wool hallway runner from this seller and its by far the richest most sumptuous rug for a hallway ever! Arrived way ahead of schedule.Wonderful online experience.
4th February 2012 3:53pm
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Nancy U (Seattle, US) says...
Prettier in person! Nice and thick. Lovely stair treads!
18th January 2012 1:29pm
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Victor V (Rockville, US) says...
Excellent service
13th January 2012 10:29am
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Carol F (Ardmore, US) says...
This rug is an excellent value for the price, and I had a good experience with Rug Depot service. They contacted me promptly when they realized they needed to back order this item. When I said I needed it quickly, they responded by contacting their warehouse to ship it immediately, and it arrived on time. GREAT service.
22nd November 2011 12:36pm
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Dana H (Ellicott City, US) says...
Excellent service
20th November 2011 6:36pm
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Lynne M (Marblehead, US) says...
Arrived on time. I used the stair tread sample to help decide on rugs for a new area in our home.
14th November 2011 9:15am
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Debra K (Chula Vista, US) says...
After 8 years living in my house I finally have that rug that is "custom" fitted for my 23 foot hallway.....absolutely gorgeous! Excellent price and customer service. Will be contacting this seller again. FYI....shipping was prompt and received my new rug before the date listed.
22nd October 2011 7:36pm
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Lillian C (Manassas, US) says...
The stair treads I purchased at the Rug Depot were gorgeous. They look very expensive and are exquisitely well made. Mike was most helpful in describing all that is involved in the installation, the finishing process for each tread, and communicated with me until my project was completed. I am delighted with my purchase from the Rug Depot.
18th October 2011 9:56am
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Towner K (Los Angeles, US) says...
I appreciated the follow up after my order with notification of shipping time.
10th October 2011 12:16pm
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Roger S (Belfry, US) says...
VERY good customer service. VERY high quality product. Lousy shipping/shipping options. FedEX ground lost my first package and was EXTREMELY difficult to deal with. They misdeliver a lot of my packages. 2nd package came later than expected. This company is top notch other than the shipping company they use.
11th September 2011 1:15pm
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Thomas C (Manassas, US) says...
Outstanding communication from vendor. There was a problem with the product not being done correctly the first time; the vendor caught the problem and had it redone - and even threw in an extra tread to make up for the delay. Very pleased - the treads are magnificent!
Rug Depot:
Pat IntintoliThank you for the review Thomas and Becky. Hopefully the extra tread won't come into play for awhile. Take care
1st September 2011 3:16pm
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Ruby S (Anderson, US) says...
Item just like it looks and says. Packaged very well, so no dirt or damage on carpet. A little pricey, but design is exactly what we wanted
18th August 2011 11:29am
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Carol H (Trenton, US) says...
The Rug Depot rocks. They were super nice and the stuff is excellent. I carpeted my foyer, stairwell and upstairs hall for way less than anything else I had seen. They were prompt and really personable. I wouldn't hesitate to order from them again.
Rug Depot:
Pat IntintoliThank you for the kind words, Carol. I'm glad everything worked out for you.
6th August 2011 6:28am
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Anne P (WASHINGTON, US) says...
Great Seller and Great Product! I had a question about delivery and the customer service rep answered everything for me and offered some great solutions. I'm thrilled with the personal customer service and the stair treads are great.
Rug Depot:
Pat IntintoliThank you for your business and the feedback, Anne. I'm glad the treads worked out for you
26th July 2011 6:38am
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Deonne W (Orlando, US) says...
Perfect!
Rug Depot:
Pat IntintoliThat runner came out nice. Thanks again. Take care.
20th July 2011 7:15pm
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Colten T (Greenville, US) says...
Okay. Thanks.
Rug Depot:
Pat IntintoliThank you for your feedback. It is always helpful to know areas we can improve on. Also, thank you for your business. Take care.
5th June 2011 3:26pm
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Ani T (Ann Arbor, US) says...
Seller kept us informed about when the item was ready, when it shipped, and when to expect it. It arrived sooner than promised. Product looks great and works very well.
11th February 2011 8:25am
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