VERY good customer service. VERY high quality product. Lousy shipping/shipping options. FedEX ground lost my first package and was EXTREMELY difficult to deal with. They misdeliver a lot of my packages. 2nd package came later than expected. This company is top notch other than the shipping company they use.
Outstanding communication from vendor. There was a problem with the product not being done correctly the first time; the vendor caught the problem and had it redone - and even threw in an extra tread to make up for the delay. Very pleased - the treads are magnificent!
Thank you for the review Thomas and Becky. Hopefully the extra tread won't come into play for awhile. Take care
The Rug Depot rocks. They were super nice and the stuff is excellent. I carpeted my foyer, stairwell and upstairs hall for way less than anything else I had seen. They were prompt and really personable. I wouldn't hesitate to order from them again.
Thank you for the kind words, Carol. I'm glad everything worked out for you.
Great Seller and Great Product! I had a question about delivery and the customer service rep answered everything for me and offered some great solutions. I'm thrilled with the personal customer service and the stair treads are great.
Thank you for your business and the feedback, Anne. I'm glad the treads worked out for you
Attention Customers If Your Planning To Visit Our Retail Store In Nashua NH And Have A Specific Rug Or Runner In Mind To Purchase. Please Call Ahead and Speak With A Sales Associate 1-800-733-4784 To Make Sure We Have A Sample In Stock! Thank You The Management.