The customer service was incredible...An error on my part...ordered same runner twice! It was immediately picked up and an email was sent to me to confirm my orders! Also my order was EARLY. The handler of my order could not have helped me more than he did. Thank you for all your attention to detail.
The rug was as described. The design is nice. We love everything about it except that it is black and I have to vacuum it every 2 - 3 days because you can see every single piece of dust that falls on it.
Seller was paying attention to my orders and was pro-active in determining a change in the order. He contacted me and was able to fill the order as I had wanted. Automatic responses to order suggested otherwise and Mike followed through to get the runners we wanted in the first place. They paid attention to detail, for sure.
These people were very communicative and left a hand written note delivered with the rugs. We were very excited to see the quality of work that was put into the stair treads. A+ I would buy from them again.
I received an email from Mike at Rug Depot, after I placed my order, thanking me for the order. I have dealt with Mike before and he has always been very courteous and helpful. Personalization makes all the difference in the world.
Attention Customers If Your Planning To Visit Our Retail Store In Nashua NH And Have A Specific Rug Or Runner In Mind To Purchase. Please Call Ahead and Speak With A Sales Associate 1-800-733-4784 To Make Sure We Have A Sample In Stock! Thank You The Management.