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Ron, River Forest IL

This internet customer called in looking for treads and wanted a custom landing pieces. I told him that we could certainly make custom pieces for his landing. The two landings both needed custom miters. After plans were sent in, we evaluated the amount of material needed for the work and priced out the job. The customer chose a Radiance product by Central Oriental. A million point synthetic that would provide good performance throughout the years. The product was installed by the customer and the outcome looks great.

Customer comments :"Thanks for all your help Meg, Ron."

Posted: 05-26-2014

142312 Radiance 2042CN with Mitred Landing - Posted 05-26-2014 142312 Radiance 2042CN looking up the stairs - Posted 05-26-2014 142312 Radiance 2042CN looking down the stairs - Posted 05-26-2014 142312 Radiance 2042CN - Posted 05-26-2014 142312 Radiance 2042CN - Posted 05-26-2014 142312 Radiance 2042CN - Posted 05-26-2014

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Tim, Sparks, NV

Our customer needed treads and a few landing pieces and a hallway runner to complete the foyer and stair area. We selected a product called Panacea. A floral pattern with a high density rating of 1.5 million points. "

customer comment" Meg, My dealings with you and your company has been first rate. My wife absolutely loves the treads. They are high quality and reasonably priced. Your customer service is first rate. I sent some pictures so you could see how nice they look. We will refer you to friends and I'm sure that if we need any rugs in the future you will be contacted first. Thank you very much, Tim & Debi Baucom "

Updated: 05-25-2014
Posted: 05-25-2014

Stair tread Panacea 26" - Posted 05-25-2014 - Updated: 05-25-2014 Stair tread Panacea 26" - Posted 05-25-2014 - Updated: 05-25-2014 Stair tread Panacea 26" - Posted 05-25-2014 - Updated: 05-25-2014

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Holly , Gilmanton NH

Customer called in to see if we could accommodate treads for her stairs with two landing pieces. The first landing was a 90 degree turn. The second landing had stairs flanked on the left and on the right of it. After getting the measurements of the respective areas, we fabricated the treads and the landing pieces. Shipped everything complete. The customer had a dead line in which she needed the treads. She received the material in an appropriate time frame, and we received the feedback.

Customer Comment "All installed and looking great. Pups like them too." "Hi Meg, Here is a picture with both dogs. Feel free to use on website. Piper is on the left and Marley on the right. Thanks so much for all your help. We enjoyed doing business with you folks." Holly and John

Updated: 05-23-2014
Posted: 05-23-2014

140594 Como 1592 Ivory/Brick - Posted 05-23-2014 - Updated: 05-23-2014 140594 Como 1592 ivory/Brick - Posted 05-23-2014 - Updated: 05-23-2014

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Shane , Muskegon MI

My customer Shane needed a Stair Runners. He was looking for advice. One application would be to have the runner on the steps and leave the landings open or have small rugs placed there. He was debating if he should put the runner on the landings. After understanding what The Rug Depot could fabricate for the landings, Shane decided to have the runner mitered. The Rug Depot would fabricate the miters and he would have an installer in his area staple down the product.

Customer Comments: "Hi Meg,Here are some pics of the runner ! Thanks again for all your help. It really looks great. The installer was very impressed with the cuts and how well everything was measured..."

Updated: 09-05-2013
Posted: 09-05-2013

Persian Garden PG01.41 teal  - Posted 09-05-2013 - Updated: 09-05-2013 Persian Garden PG01.41 teal  - Posted 09-05-2013 - Updated: 09-05-2013 Persian Garden PG01.41 teal  - Posted 09-05-2013 - Updated: 09-05-2013 Persian Garden PG01.41 teal  - Posted 09-05-2013 - Updated: 09-05-2013 Persian Garden PG01.41 teal  - Posted 09-05-2013 - Updated: 09-05-2013

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S. Holmes , PA

This is a previous customer. She needed a runner to match the treads on the stairs that I had previously sold her. The material was discontinued, but we were able to locate some. The problem was that it was in small pieces. The fabricator had to seam it together to make a long enough runner. The piece came out perfect.

customer comment. "Hi Meg, ....it looks beautiful and really gave the hallway a finished look. Thank you again for all your help."

Updated: 08-17-2013
Posted: 08-17-2013

Triton T261867 26" brown  - Posted 08-17-2013 - Updated: 08-17-2013 Triton T261867 26" brown - Posted 08-17-2013 - Updated: 08-17-2013 Triton T261867 26" brown  - Posted 08-17-2013 - Updated: 08-17-2013  - Posted 08-17-2013 - Updated: 08-17-2013  - Posted 08-17-2013 - Updated: 08-17-2013

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T. H., Sykesville, MD

customer called in looking for assistance on picking out treads. With the colors that she was looking for, we decided to make some custom treads out of the Ancient Garden item: 152766. "

customer Comment: We opened the package late last night and pulled one tread out and it looks really nice! Thank you for keeping in touch with me during this process, your customer service is above and beyond! Again, thank you, Tammy "customer comment" Hi Meg, Enclosed is a picture from the top of the stairwell. They look great! I really like them and my Doberman Phoenix LOVES them, no more sliding down the stairs!

Posted: 08-04-2013

Anct Garden 57365-6464 item: 152766 - Posted 08-04-2013

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Mike F. , South Riding, VA

Customer had a difficult time trying to find a runner for the stairs that would blend in with all the rugs that were in the surrounding rooms. Mike sent Meg a virtual tour of his home and all of the rugs. After sending out samples, we hit the final choice perfectly. "

customer comment" Hi Meg. Thanks for checking in. I think the runner turned out great. I appreciate all of you help during the process. Thanks! Mike

Posted: 08-04-2013

Persian Garden PG18 item: 142729 - Posted 08-04-2013

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Mohammad, Augusta MI

The customer called Meg looking to see if it was possible to make treads and a landing piece for a landing that curves. We were able to double miter the piece so that the pattern and the border lined up. "

customer comments" Installation went easy and it looks great! Hello Mohammad, wow, they look good on your stairs. Nice job on your choice of pattern. We are pleased that you are happy.

Updated: 08-04-2013
Posted: 08-04-2013

Cambridge CG02 ivory 151952 - Posted 08-04-2013 - Updated: 08-04-2013 Cambridge CG02 ivory  151952  - Posted 08-04-2013 - Updated: 08-04-2013 Cambridge CG02 ivory 151952  - Posted 08-04-2013 - Updated: 08-04-2013 Cambridge CG02 ivory 151952 - Posted 08-04-2013 - Updated: 08-04-2013 Cambridge CG02 ivory 151952 - Posted 08-04-2013 - Updated: 08-04-2013 Cambridge CG02 ivory 151952 - Posted 08-04-2013 - Updated: 08-04-2013

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Jacklyn B, Madison CT

Jacklyn wanted to order treads that would match or blend in with her existing carpet in her basement. She chose an item and The Rug Depot fabricated the treads. "

customer comment": Hi Meg, I am so excited--I've been looking for treads to match a rug and I am so happy to find Rug Depot. "customer comment" Hi Meg, just wanted to tell you that I (finally) unpacked the stair treads last night and installed them. They look great! I was nervous that they may not have matched the carpet, but it's exactly the same! I'm so pleased and you guys were so nice to deal with. I forgot about the pads, so that was a nice surprise as well. Attached is a picture of the stairs. Thanks again and I'll be sure to use Rug Depot in the future.

Posted: 07-25-2013

 - Posted 07-25-2013  - Posted 07-25-2013

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Ashley , Shelburne VT

Customer ordered treads for her stairs. She ordered 13 regular treads. What she did not know, was that the Rug Depot could custom make treads for her two pie shaped steps. She received the treads & sent in photos of the steps. After seeing the photos of the steps, I suggested that she cover the 2 pie shaped steps. I told her that we could custom make the treads for this area. The customer and I worked together to ensure that we had all the necessary information to go forward with making the additional treads.

Customer Comment" Hi meg, the custom treads came out well. Thank you for your help."

Updated: 07-08-2013
Posted: 07-07-2013

item: 148641 Regal Flora Balmoral Celadon - Posted 07-07-2013 - Updated: 07-08-2013 Item:  114450 Couristan Everest 26" - Posted 07-07-2013 - Updated: 07-08-2013  - Posted 07-07-2013 - Updated: 07-08-2013  - Posted 07-07-2013 - Updated: 07-08-2013  - Posted 07-07-2013 - Updated: 07-08-2013  - Posted 07-07-2013 - Updated: 07-08-2013

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Page: 1 2 3 4 5 6 7 8

Comments (1)
Topic: Customer_Projects - Reviews
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Patricia A Piontkowski (Green Brook, US) says...
This was very helpful I did not realize this could be done. This looks like my hall and staircase.
10th October 2016 1:16pm
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