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See what we are doing for our customers and see their comments.
See Our "Customer DIY Stair Runner Install Video" - View Here.

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B OConnor, Pennsylvania

This customer needed a runner fabricated and to be installed for a new tenant. there were several turns that needed to be precise for the hallway was narrow and there was a radiator to go around. The dimensions supplied by the customer were spot on. We fabricated everything and shipped out the material.

Customer Comment: "Hi Meg, the rug finally was installed and everything worked out perfect....Thank you so much for all your help."

Updated: 06-19-2013
Posted: 06-19-2013

Item:  114450 Couristan Everest - Posted 06-19-2013 - Updated: 06-19-2013 Item:  114450 Couristan Everest 26" - Posted 06-19-2013 - Updated: 06-19-2013  - Posted 06-19-2013 - Updated: 06-19-2013  - Posted 06-19-2013 - Updated: 06-19-2013

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Sharon K., MA

A local customer purchased a rug for their Living Room. As you can see, the rug matched perfectly with their décor.

Customer Comment" Jeanie, thanks so much for your help with finding just the right rug. We love it!"

Updated: 06-19-2013
Posted: 06-19-2013

Stanley Green 9 x 13 - Posted 06-19-2013 - Updated: 06-19-2013

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M House , Virginia

This story began with a dog named Spike. Spike was not able to navigate the stairs, so a runner was the solution. The challenge was that the house had three sets of stairs with a total of 10 turns. The customer also needed two hallway runners to match. Finding someone who could fabricate this proved to be the challenge. M House called upon The Rug Depot to see if it was anything that we could handle and if we could do it without seeing the house, for the house was in Virginia. Of course, we said we could certainly handle this job!! Numerous emails and phone calls were exchanged. Dimensions agreed upon and product chosen. Templates were sent in. The 10 mitered turns were fabricated by The Rug Depot and sent to the customer in Virginia. We packaged each stair way separately with each piece labeled, for it would be overwhelming to know what piece went where! The customer was very happy with the workmanship.

Customer Comment: Hi Meg, We received the first two shipments. We've only opened up one of the hallway runners so far, but it looks great! Another Customer Comment: Hi Meg, The installation took about two days, but everything looks great!Here are some photos. The last one has Spike in it-he's the whole reason we got these. Thanks again for all of your help Meg. M House Photos below include a diagram of one of the sets of stairs. Some of the mitred pieces prior to shipping and some of the end project results.

Updated: 06-13-2013
Posted: 06-13-2013

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Sal, New York

One of the more difficult landings we have encountered. The bottom step comes out at an angle from the landing, so we had to come up with a way to make that step line up with the landing without looking odd. We came to the conclusion that we had to widen the runner on the first step 2 inches so that it would line up with the landing piece. So we applied 4 vertical seams and pieced in an inch of pattern matching material on each side. Great templates from the customer allowed us to get the perfect match underneath the nose of the landing. We applied 2 more miters and sent out this high quality wool Stair Runners in several pieces. The customer did a great job installing on his own.

Customer Comments: "Mike, Rug Depot did a fantastic job of packaging and making the agreed upon cuts. The seams were excellent. Here are some photos of finished product. Thank you! -Sal"

Updated: 06-11-2013
Posted: 06-11-2013

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Mark, Georgia

Wanting a high quality Stair Runners that would stand the test of time, this customer chose the popular Manchester collection from Rug One. After seeing several colors in person, they settled on this black oriental patterned runner. We ordered in the product, applied the 2 miters and sent it out to him in one large piece. I gave him a few pointers on installation and he dropped it in himself.

Customer Comments: "Hi Michael, I just wanted to say thanks for all of your help with the runner. It's installed and looks great! -Mark"

Posted: 06-11-2013

 - Posted 06-11-2013  - Posted 06-11-2013  - Posted 06-11-2013  - Posted 06-11-2013

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Jeffrey, Michigan

Needing to liven up his several staircases before putting his house on the market, Jeff wanted to add a custom look to his stairs and 4 landings. We discussed back and forth on color and quality, and decided on this black oriental runner. After getting all the dimensions needed, we applied the 4 miters and allowed enough material for the rest of the stairs. Jeff installed a waterfall style and the black runner looks really nice on those white steps.

Customer Comments: "Here's the finished project. I am completely satisfied with the product. It looks better than I thought it would. Thanks for all your help. I'll save your e-mail address for the next house. Hopefully in a few months. -Jeff"

Posted: 06-11-2013

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Paquin, Vermont

My customer called in looking to see if we could custom make treads for her stairs that turned. I told her that we could certainly custom make the treads. After templates came in, we fabricated the treads, sent them off to the customer.

Customer Comment: Hi Meg, 5-31-2013 I just received my order a few hours ago and I must say, I am very happy with the results. The treads are beautiful and the red matches my "Claret" sofa perfectly. Soon I will be ordering the area carpet I want in the same pattern. Thank you for your excellent service. Kindly, Pauline

Posted: 05-31-2013

Customer stairs before installation of treads - Posted 05-31-2013 Stairs before installation of treads - Posted 05-31-2013 Finished stair treads - Yazd 2803-130  - Posted 05-31-2013 Finished stair treads - Yazd 2803-130 - Posted 05-31-2013

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T Romano, New Jersey

T Romano was looking for a specific product to be mitred for his landing. Due to the type of pattern, T Romano was concerned on how the mitre would line up. After reviewing the product, we certainly felt it could be done, and it would come out beautifully. T Romano spent time and plotted out the cutting also and agreed. We took the order and the end result was fabulous! T Romano writes, Meg, "Just got the package and we love it. It looks great." He was very pleased with the outcome of the project. T Romano installed the runner immediately and sent photos to post to our Blog!!

Updated: 05-29-2013
Posted: 05-29-2013

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B Steeley, Colorado

Mrs. Steeley called the Rug Depot to see if we could make some custom treads, for the "regular" treads were not working on her irregular steps. After understanding the layout, Meg told the customer that we could certainly fabricate the treads. Templates were sent in and the treads were fabricated. The customer received the product and sent us photos.

customer comment "Thanks Meg. That is great news. I appreciate your help and patience!" "Hi Meg, “Scout” our American Eskimo is the Vanna White showcasing how much he likes the new stair treads. He and I (as well as my husband) are both happy! Thank you so very much, Meg, Mrs. Steeley.

Posted: 05-06-2013

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Mrs. Cook, North Carolina

My customer, Mrs Cook had taken on a stair renovation. The transformation was worth it.

Customer Comments:"Meg, the treads arrived yesterday and they look wonderful. THANK YOU for all your help to get us exactly what we were looking for! Our dog, Gabe says "Yay! Now I can go up and down the stairs without breaking my neck!! We Love the treads!

Updated: 05-02-2013
Posted: 05-02-2013

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Comments (1)
Topic: Customer_Projects - Reviews
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Patricia A Piontkowski (Green Brook, US) says...
This was very helpful I did not realize this could be done. This looks like my hall and staircase.
10th October 2016 1:16pm
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