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See what we are doing for our customers and see their comments.
See Our "Customer DIY Stair Runner Install Video" - View Here.

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Sandy Smith, Virginia

2-28-2013 My customer needed a runner for the new wood stairs. However,after conversations, the customer chose to have The Rug Depot custom make stair treads, for they did not want to cover up all their hard work. The product was chosen and templates were sent in. After receiving the treads, the customer sent in an email,

Customer Comment: "Meg, we're thrilled with the look. Thank you so much for your patience on the landing piece, it turned out exactly as we had pictured. Be sure to thank the fabricator for us! Great job, can't even see the seams or tell the fabric comes together from different directions. I've attached the pictures, along with a picture of our rug wrecker, Snoopy. Meg, Thank you so very much."

Updated: 04-18-2013
Posted: 04-18-2013

Stairs before installation of treads  - Posted 04-18-2013 - Updated: 04-18-2013 Completed treads prior to shipping - Posted 04-18-2013 - Updated: 04-18-2013 Top view of landing piece  - Posted 04-18-2013 - Updated: 04-18-2013 Bottom view of landing piece, showing seaming  - Posted 04-18-2013 - Updated: 04-18-2013 Stair treads installed by customer - Posted 04-18-2013 - Updated: 04-18-2013 Photo of Snoopy, customers dog enjoying the treads    - Posted 04-18-2013 - Updated: 04-18-2013

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Laura, Washington

6/21/2012 - A common landing can be difficult to envision without having the right installer. Luckily this customer came to us so we can do the hard part for them. After viewing swatches of some of our products, the customer decided on this high quality synthetic runner. The miter came out perfect and the runner and pad will be shipping out today to the customer.

Posted: 07-24-2012

 - Posted 07-24-2012  - Posted 07-24-2012

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Debbie W. , Laurel, MD

This customer needed assistance in choosing options, and then ordered samples.

Customer comments: "Hi,Meg, My carpet runner was delivered on Saturday as scheduled and in perfect condition." "The quality is great. Now that I have it installed, it is beautiful."

Posted: 07-21-2012

item: 141693 - Posted 07-21-2012  - Posted 07-21-2012  - Posted 07-21-2012

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Lakshmi, MA

5/31/2012 - A local family, who we have done several projects for in their own homes, contacted us about Stair Runners options for their church. We took some measurements, had a few meetings with the customers and decided on some high quality wool carpet and runners. For the main and two upper side staircases, we used broadloom carpet and seamed a patterned border on the sides. The main staircase was a difficult install with the bowed and curved steps. The #stairrunner version was picked for the 2 curved staircases. We've heard a lot of great comments from the church members, and we couldn't be happier with the outcome.

Posted: 07-21-2012

Main Stairs - Posted 07-21-2012 Main Stairs - Posted 07-21-2012 Curved Side Staircase - Right - Posted 07-21-2012 Curved Side Staircase - Left - Posted 07-21-2012 Upper Side Staircase - Left - Posted 07-21-2012 Upper Side Staircase - Right - Posted 07-21-2012

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Russ L. , Alto, New Mexico

This customer wanted advise on choice of product and how to install the runner on his stairs. The stairs were configured in such a manner that we had to discuss numerous ways in which to actually install the runner.

Customer comment: "Meg, thanks for all your help with selection, ordering, and installation info. This was the smoothest project I have taken on so far!" Russ

Posted: 07-20-2012

item: 114349 - Posted 07-20-2012 item: 114349 - Posted 07-20-2012  - Posted 07-20-2012  - Posted 07-20-2012  - Posted 07-20-2012  - Posted 07-20-2012

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Janis L. , North Carolina

This customer ordered several samples. She sent Rug Depot several photos of the landings and the stairs and templates. The Rug Depot fabricated all the turns ("miters") and then shipped it all to the customer to have them simply stapled down.

Customer comment: "The installation was easy. The installation looks great and the pattern is awesome! It will be a timeless beauty!!" Thank you Meg for all your assistance."

Posted: 07-16-2012

item: 142705 - Posted 07-16-2012 item: 142705 - Posted 07-16-2012 item: 142705 - Posted 07-16-2012 item: 142705 - Posted 07-16-2012 item: 142705 - Posted 07-16-2012

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Tom J. , Florida

This customer wants the Rug Depot to create custom sized treads and a custom landing piece for his daughters' play house. Tom chose the material. Meg discussed options for the landing piece in the play house. We received templates and custom cut the treads and fabricated the landing piece. Meg, thank you, no other store would handle this project.

Updated: 05-06-2013
Posted: 07-16-2012

item: 141675 - Posted 07-16-2012 - Updated: 05-06-2013  - Posted 07-16-2012 - Updated: 05-06-2013  - Posted 07-16-2012 - Updated: 05-06-2013

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Keith, NY

8/8/2011 – A knowledgeable customer who installed his own Stair Runners. He knew all of the basics, just needed a few pointers. After a few discussions about measurements and products, we applied the miter for his landing, sent him the padding for underneath and he did the rest.

Customer Comments: “Mike, Thanks for everything. It looks great! Good luck with Hurricane Irene! Best always, Keith”

Posted: 07-16-2012

 - Posted 07-16-2012  - Posted 07-16-2012  - Posted 07-16-2012  - Posted 07-16-2012  - Posted 07-16-2012

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Dianne, TN

10/13/2011 - This customer inherited an over 200-year-old home that needed to be remodeled. They decided on stair treads to liven up their staircase. We discussed coloration and appearance, and finally settled on the tread pattern you see. With some custom landing pieces and a matching hall runner, these stair treads add a nice touch to this historic home.

Customer Comments: “Michael, I think the stair treads and rugs from The Rug Depot are one of the best decorating items in our home and I want to thank you for working with me on my order. We put the last 2 pads down under the runner and landing piece last night. Everything is in its place now. So glad I found your company and so glad you were the one to help me. Thanks again. Have a good weekend. Dianne”

Posted: 07-16-2012

 - Posted 07-16-2012  - Posted 07-16-2012  - Posted 07-16-2012  - Posted 07-16-2012

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Tom W. , Arizona

This customer ordered samples to view for a Stair Runners. A product was chosen and this customer ordered the runner. When the runner was received, he installed it the same day. He was very excited. That came out so well, that he now is looking to order a runner to parallel the stairs and a custom capped rug for the door area.

Customer comments: "I got it installed and it went fine, it is a fabulous product." Meg, thanks for your great assistance.

Updated: 05-06-2013
Posted: 07-16-2012

item number:  129703 - Posted 07-16-2012 - Updated: 05-06-2013 item number:  129703 - Posted 07-16-2012 - Updated: 05-06-2013

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Comments (1)
Topic: Customer_Projects - Reviews
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Patricia A Piontkowski (Green Brook, US) says...
This was very helpful I did not realize this could be done. This looks like my hall and staircase.
10th October 2016 1:16pm
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