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Customer Comments

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We are confident when you purchase your stair runner or rugs from us, you will be amazed at the quality and beauty it will bring to your home.

To ensure you get the best look and wear from your runner or rug, we offer quality, professional installation.

See what our customer's have to say about us!

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What Our Customer's Say

Eldon . "I have been working with Jeanie Intintoli on a stairway runner. She has answered my questions and given me advice to help me decide what to purchase for the stairway that goes downstairs to my rental unit. This was not a big dollar sale but she treated me like one of her best customers. I could not have asked for better support. Your selection of choices is somewhat mind boggling and I have no knowledge of the carpet industry so her assistance was invaluable. The research I did before coming to your site proved that your prices were very reasonable and the choices, as I said, very complete. I don't know when I will need more carpeting but I will try to find a way to make sure that, when I do, I go to you first. Please feel free to quote me on any or all of this note of appreciation." Eldon

K & W. CT "We wanted to take moment to express our thanks for all your help yesterday my wife had me unroll the rugs in the 2 rooms to see how they looked and she loved the colors and contrast they made I'll send photos when the rooms are done and furniture is back in place. Thanks again to everyone time, advice, quick cut & serge service and the extras and extra discount. Ken & Wendy"

P.W. NJ "Just wanted you all at to know that I received my runner and it is gorgeous!! The picture that i chose it from online is exactly what I was colors, great quality and perfectly packaged. It was at my doorstep in less than five days after I ordered it! Just wanted you to know how great your service is..I am not one to usually comment but your company is exceptional! Pam"

P.D. Jefferson, MA "The stair treads are beautiful! I wish I had shopped with you folks long ago. I confess that I did not pay close attention to the fiber content of the pictured treads when I ordered them, but they feel better than any of our other Persian style wool area rugs that we have accumulated over the years from local discount stores. Someday soon, I will come looking to replace our living room rug with something that feels as glorious as the stair treads do on bare feet. Nearly immediate delivery, packaged perfectly, beautiful to see and feel, reasonably priced, what more could a customer ask? I will spread the news in my neck of the woods! Pam"

W.I. Gibsons, Canada "Just wanted to let you know we have installed the treads - they are really perfect. So glad you recommended the extra backing on them. Really great to walk on. Love the color, easy to install. Thanks for your help."

G.H. Arlington, VA "Your package arrived last week while we were away, and someone was here to take it in. I've opened it and placed the treads on the stairs, and everything is perfect. I love the look and feel, and the dogs can now tread up and down safely. Thank you for all your communication, for a great product, and even better service. I appreciate very much the custom cutting job. That kind of extra service and personal communication is rare to find any more."

T.S. Indiana, "I was really shocked when I was upstairs at my desk and felt Sampson at my feet coming to sit in his favorite upstairs place at my feet under my desk. Without any help, he had come up the stairs himself. It really brings tears to my eyes! He was probably feeling so dejected not being able to climb the stairs as he had done for his first ten years. This is really the best $300 I ve spent in a long time."

W.C. Pasadena, TX  "Thank you for getting my parts to me. I got a BOX of them. I was so surprised. Now if any tarnish or go bad, I have backups. I couldn't be more happier! The staircase looks beautiful. I get comments all the time. I am definitely spreading the word on The Rug Depot. If you ever need a reference, let me know. Your customer service after the sale was superb. Keep up the good work. Companies like yours are rare. Take care and thank you"

J.C. Knoxville, TN " I have to tell you how pleased we are with the stair runner carpet we ordered from you. We were quoted $2000 from a local vendor on a similar runner with installation but my husband and I decided to shop more and install ourselves. After ordering several samples from your website we chose one and ordered enough for both the stairs and a matching area rug for our front door. Our order was received in a very timely manner and the price was fantastic! Using your instructions from your website we installed it ourselves and saved about $1400!!!! The best part is that the stairs are the showpiece of our front entry! Thank you for a great product at a great price!"

R.B. Laurel, MD "I've never met Jeannie Intintoli but I had to write in to tell someone at Rug Depot what a great experience I had buying the most beautifull stair runner at a great price through her. I tried several store fronts in person near the Baltimore Washington area, and I could not find colors or service that I needed. Jeannie helped me pick ideal samples on line to view in my home, and after the second sample mailing a got a "hit". Now that it's installed, it's "out of the ballpark" fantastic. In fact, we want to buy more. Thanks for your advice, support, input and assistance. Even our local install was awesome with her helpfull tips for great install. So thank you Rug Depot, we will continue to give your name out locally -- and already have. Great product, and even greater service."

R.C. Boston, MA "Rug Depot did a great job. Especially getting us installed on a very short notice."

G.F. Littleton, MA "Install turned out great. We are very happy. Installer was very polite"

K.P. Lowell, MA " Install turned out more fabulous than I thought. I have had many workers in my home, but none as professional as the Rug Depot they run a fantastic company."

R.M. Dunstable, MA Your installer was excellent. Perfect Job!! Very professional and extremely polite. I could not believe the quality of the work!

C.F. Moultonborough, NH Everything looks great and that is a lot coming from me!

H.O. Concord, NH The stairs look wonderful! Great installation work. Thank you for the great service.

J.P. Nashua, NH Everything looks splendid

A.B. Newton, MA Everything is wonderful. The stairs look great.

S.S. Bedford, NH Everything looks great. Great store with great service.

K.G. Westford, MA The runner looks great, we love it.

M.O. Groveland, MA Very happy with our choice. Thank you for the great service.

S.D. Danvers, MA I love the stairs. Your installer was very neat and extremely professional. Thank you for everything.

R.M. Plymouth, MA Excellent job. Stairs look great!

J.R. Walpole, MA Looks great. Did a nice job.

J.R. Walpole, MA Your installer did a great job. Looks great. We will be in again.

S.G. Middleton, MA Your installer was wonderful. The stairs look absolutely fabulous. I had our back stairs done by another company and the job looks awful compared to The Rug Depot.

B.G. Dorchester, MA The rug feels spectacular! My only problem will be walking up and down the stairs too much! I Love the stairs!! Your installer was spectacular.

C.P. Nashua, NH The stairs look great.

R.G. Concord, NH Your installer is a doll. What a nice guy. He is very professional. The stairs look beautiful.

B.T. Nashua, NH Everything is fabulous.

P.M. Woburn, MA The stairs came out beautiful. I am very pleased with the look. Great service.

L.W. Hampstead, NH Fabulous job. Your installer was early!! Precise Job. Seams are flawless. Extremely neat.

M.P. Manchester, NH Stairs look tremendous. What a great installer. Very diligent. Would not even stop for coffee. Everything looks great.

A.D. Newton, MA Stairs really came out beautiful. I love them.

M.H. Nashua, NH I appreciate all the follow through, everyone did a tremendous job. I am very pleased.

M.L. Byfield, MA Job looks great. Jim did a nice job. We will be enjoying the stairs.

L.K. Dedham, MA The job came out great. Your installer arrived exactly on time and everything went well. Thank you so much.

J.L. Concord, M.A. Wonderful! A great job done by the installer. I really appreciate all of your assistance.
A.D. Merrimack, NH Stairs look fabulous. Your installer was a pleasure to have. He was extremely nice and informative. He did a great job.

T.F. Walpole, MA Your installer did a great job!! He came in, installed and cleaned up!! That is unheard of these days. Very efficient!!

J.D. Mount Vernon, N.H. Very professional and very courteous installer. The stairs look wonderful.

E.B. Wellesley, M.A. The stairs look great. Thank you again.

K.D. Hudson, NH The stairs look great. Your installer really knows his stuff. Nice work. He was very eager, very knowledgeable. Give him a compliment!!

D.K. Walpole, MA The stair runner really makes my house a home. It also makes it safer for my kids. Thank you for your assistance.

S.L. Lexington, MA I love the stairs. We will be back for more rugs.

P.F. Candia, NH Now that everything is done, it really looks great! Nice
job to all that helped me.

G.F. Amherst, NH The stairs look fabulous. The rods are gorgeous, they
really look great.

R.P. Framingham, MA Your installer is very personable! Nice young man with a
great work ethic. The stairs look great. I am very happy with the installation.

M.M. Dunstable, MA Now that the stairs are all set, everything in my house finally looks great.

L.P. Nashua, NH I can not believe that you can not see the seams! The installer did a beautiful job! Thank you so very much.

B.L. Chelmsford, MA Very nice job. Excellent looking. We are enjoying the stairs.

M.H. Merrimack, NH Excellent job! Everything looks great. Very pleased with all the service that I received.

J.B. Derry, NH Fabulous work! I am very pleased with all the assistance that I received.

C.B. Westford, MA Absolutely fabulous!! I love the stairs. I should have done this 5 years ago when I first thought of the idea. Your installer was great.

K.K. Westford, MA I love the pattern, the medallions look great.

J.C. Wenham, MA The stairs look great. The installer did a nice job.

J.F. Beverly, MA Excellent work. I loved doing business with you. Everyone was a pleasure. Stairs look great. I shall be sending your name out to my friends with a note of my very favorable experience

H.C. Chestnut Hill, MA looks so good! Very beautiful

C.Z. Roslindale, MA absolutely a great job!

M.T. W Roxbury, MA The stairs came out great.

K.M. Manchester, NH The stairs are wonderful. I am extremely pleased.

J.H. Westminster, MA Stairs look great. The installer is very nice. He was going to be 5 minutes late, so he called me!! Can you imagine.

L.A. Billerica, MA The stairs are great. We are very pleased with the work and the service.

J.M. Newton, MA Terrific job! He even cleaned up after himself!

C.W. Dover, MA The installer arrived exactly when you said he would. The job looks good, we are very pleased with our choice and your work.

A.D. Falmouth, MA I love how the stairs look

J.B. Walpole, MA I really appreciate the job, it looks great

C.C. Derry, NH Excellent. Very professional, I was in shock! Most installers that I have used for other projects in my home are far from professional. He even cleaned up when he was done. I love my rug!

D.K. Westwood, MA The installer arrived on time!! What contractors do that!

F.G. Salem, MA The stairs look good. He even cleaned up well.

C.L. Westford, MA Everything looks great. Thank you for bringing my other rug along. I appreciate all your work.

B.K. Londonderry, NH The job is going great. I am very pleased with all the assistance I received.

J.M. Groton, MA The stairs look good.

L.G. Medfield, MA Great job, everything came out wonderful

B.P. Plainville, MA Looks great. What a difference! I am very happy.

M.S. Newburyport, MA . the stairs look great

M.S. Needham, MA I am absolutely thrilled. The installer arrived early and even vacuumed up after the installation. Great job.

A.B. Manchester, NH The job was done great. I am impressed with the fact that you were able to get me installed before my big event.

M.M. Needham, MA To see the stairs done is great.

M.R Manchester, NH Your installers timing was perfect. The stairs look great. Excellent job and he was very neat.

D.R. Hingham, MA Stairs look wonderful. The installer arrived on time. He did a very neat job.

M.S. Canton, M.A. The stairs are absolutely beautiful. You can use me for a reference.

A.B. Brookline, M.A. Great job. The stairs look great. Nice job. What a great clean up.

Y.L. Carlisle, M.A. I am very pleased. Everything looks great. What a great present.

J.L. Chelmsford, M.A. The stairs look great. Everything is in place. Your installer did a very thorough job. He arrived on time and even accommodated me by moving a piece of furniture for me. Clean up was perfect.

J.B. Chelmsford, M.A. Looks good. Very happy with the choice and the installation.

E.W. Bridgewater, M.A. What a hard job! Excellent installation job.

P.H. Nashua, N.H. I love the stairs. Terrific work. We have a lot more condos that will be done.

L.V. Dedham, M.A. Wonderful. The installer was very professional.

J.C. Hollis, N.H. Stairs are looking good. We appreciate all your efforts.

B.B. Hollis, N.H. Your installer did a great job! He really worked hard on the pieces. I love the stairs.

S.H. W. Roxbury, M.A. Stairs are excellent. Your installer was absolutely fabulous! Everything is perfect.

S.L. Westford, M.A. I really love the stairs

A.E. Mansfield, M.A. Wonderful. He did a great job. Thank you so much.

N.D. N. Andover, M.A. It feels so good to have the stairs done. They really look good.

D.K. Atkinson, N.H. The stairs look excellent. What a great job. Your installer was quick and efficient.

J.M. Dunstable, M.A. Could not have been better

S.S. Needham, M.A. Looks good. The quality of the work looks great.

B.B. Andover, M.A. The stairs look really great. The installer even arrived early. I am very pleased. Great work. Thank you.

L.L. Chelmsford, M.A. I love my stairs. When we need more rugs we definitely know where to go!

G.H. Littleton, M.A. Stairs are absolutely wonderful. They feel great under foot. Even my teenager loves them. He can sneak into the house and can t be heard on the stairs anymore!

K.O. Canton, M.A. Awesome. Marvelous job. He also repaired a little rug that they had bought elsewhere.

C.G. Needham, M.A. The work really looks good. Very nice job. The installer even arrived on time!

J.K. Dedham, M.A. The installation went great. Your installer was so nice. The stairs look great.

B.G. Nashua, N.H. The stairs came out nice. The installer did a very nice job.

A.H. Newton, M.A. The rugs are absolutely beautiful. Great job done by all.

L.L. Bridgewater, M.A. The rugs look great. When I put the stair rods on it all looked great.

D.S. Lynn, M.A. Looks terrific! We will be in to look at area rugs. Very impressed with the professionalism of your installer.

P.C. Salem, N.H. Excellent job. Your installers punctuality was unusual. Very professional.

S.L. Manchester, N.H. The stairs look great. The installer was really nice. Appreciate all the great service.

A.M. Manchester, M.A. I love the stairs so much, that I want to place another order for my other stairs!

P.L. Norton, M.A. Everything is outstanding. We were happily surprised about the way all the rugs were connected. We are very very happy. We will tell many people.

D.D. Norfolk, M.A. The installation is beautiful.

D.M. Boston, M.A. Great work, the stairs are terrific.

N.P. Nashua, N.H. The installer did a beautiful job. Super, Super! Thank you so much for getting him here so fast.

L.N. E. Kingston, M.A. Looks beautiful. I am very pleased. Thank you very much.

F.G. Chelmsford, M.A. Stairs look good. Nice work by your installer.

F.M. Dedham, M.A. Everything came out great! Great choice. Nice job done by the installer.

C.B. Francestown, N.H. Your installer is absolutely fabulous. He is so polite and professional. He even called to see if he could arrive early.
The work is fabulous. We will tell other people and we will send a photo.

A.S. Needham, M.A. the work is impressive

H.P. Salem, N.H. I am very very pleased with how this came out. The installer was excellent; he was courteous, professional and extremely neat. Please let him know that I appreciate his work.

A.P. Newbury, M.A. the stairs look great

E.J. Nashua, N.H. Thank you very much, the service and the stairs look great.

L.T. Melrose, M.A. Fantastic. The job looks great. Very pleased with the color, the quality and the installation.

B.B. Haverhill, MA I love my stairs. They look great. What a great job. I own a barber shop and I shall be telling everyone!

K.C. Townsend, M.A. Absolutely fabulous. The installer did a tremendous job. He was extremely neat. Everything is all coming together. I really appreciate all the assistance.

J.M. Bedford, N.H. the stairs look great. I am very pleased with the choice and the quality of the service. Thank you.

J.K. Ayer, M.A. everything looks good. The installer is very neat and cleaned up nicely .

K.S. Westford, M.A. very pleased with the installation

L.T. Nashua, N.H. I am extremely pleased! I was delightful to work with all of you.

S.S. Westwood, M.A. I am very satisfied. The customer service was fantastic. Your installer did a very artful job. He really knows how to work in customers homes. He is polite, professional, neat and courteous. I am very pleased. Thank you.

S.S. Medway, M.A. Fine job. Your installer is nice, neat and professional. I am very pleased.

J.B. Weston, M.A. The stairs really have come out beautiful. I love them

K.J. S. Easton, M.A. The installation on the stairs came out absolutely awesome. They look great. We love them. Thank you.

S.O. Charlestown, M.A. Nice to see quality work
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